To a High IQ! Information Quality Principles: Scientific methods for IQ
In my April 2005 column we established two definitions, the concept of Information Quality and the function of Information Quality Management.
There are four fundamental principles that are characteristic of all valid quality management systems; these principles were first applied to manufacturing quality and are now included in today’s service quality systems such as the Baldrige Criteria for Performance Excellence in Business, Health Care and Education.
The four fundamental principles of quality management are:
- Customer Focus
- Process Improvement
- Scientific Methods
- Management Accountability
In this issue we address Principle 3, the application of proven Scientific Methods as tools in the IQ Professional’s tool kit.