IAIDQ Publications
This login gives access to IAIDQ Members only
Join or renew your membership
now
to gain full access
To a High IQ! Information Quality Principles: Scientific methods for IQ
October 2005
Larry English
In my April 2005 column we established two definitions, the concept of Information Quality and the function of Information Quality Management.
Information Quality is “consistently meeting all knowledge worker and end-customer expectations” in their information and information services.
Information Quality Management is “the application of sound quality principles and processes to information as a product of business and manufacturing processes.”
There are four fundamental principles that are
characteristic of all valid quality management systems; these principles were
first applied to manufacturing quality and are now included in today’s service
quality systems such as the Baldrige Criteria for Performance Excellence in
Business, Health Care and Education.
The four fundamental principles of quality management are:
- Customer Focus
- Process Improvement
- Scientific Methods
- Management Accountability
In this issue we address Principle 3, the application of proven Scientific Methods as tools in the IQ Professional’s tool kit.